Sometimes when I get on my usual rant about why certain airlines suck, my friends getting sick of it seem to take the attitude “of course they suck, there is nothing they can do about it”.
But as Mike points out in a post about Virgin America (and I’ve had similar experiences with other airlines), you CAN do better. And you can even do better while having your staff feel good about their jobs. You just have to care about making the overall experience and system work and not just about fleecing “business” fliers into paying $2000 for domestic flights.
posted in Aviation, Business, Travel |
For someone with such crappy handwriting its surprising that I’ve always been so interested in using it as an interface to computers. Most of the time I don’t care at all about voice user interfaces- it seems like a giant pain to talk to my computer (although some of the phone scenarios are very interesting). But let me put it this way- I have one of the Newtons from the first day the first model went on sale.
Of course the reality of handwriting interfaces to computers has been pretty much a continual disappointment. I was hopeful about the whole idea of the TabletPC since it seemed like a much better way to both have a device for reading plus have a computer in meetings without the effect of everyone sitting around in a room with a screen up in front of their face. Somehow having a tablet sitting on the table feels less rude to me (although I suppose it can easily be just as bad).
Unfortunatelly the form factors of early Tablet PCs and the user experience of the handwriting input has been bad enough so far that it hasn’t been worth using. Ever the hopeful type when I needed a new laptop at work I opted for a Tablet and got the HP 2730. Now, the 2730 isn’t great- I’ve got a long list of complaints and let’s just say that it isn’t really competing with a Kindle as a reading device.
But the great news is I’ve been running Win7 lately and I’ll say that the most noticeable breakthrough in Win7 for me has been how well the handwriting user experience works. It still isn’t perfect, but the current flaws are more like minor oversights than huge flaws. For example, when you go to click on the button in the top left of Office apps, the handwriting panel is right there and likes to pop out. But overall the experience is 1000% better and so far has finally gotten good enough to be solidly useful. I wouldn’t want to write a long document using the handwriting, but mostly because I can type about 5x faster. But for responding to brief emails and IM messages, and general interaction with the system it works great, the handwriting user experience seems smooth (I even like the font they use as it translates your handwriting) and so far I’m still using it and expect to keep using it.
posted in Microsoft, Technology |