From the Church of the Customer blog about how a crew on Southwest treated a passenger’s birthday with a “cake” and some singing. JetBlue and Alaska Airlines are a bit less goofy, but still have a great focus on customer service too. I haven’t flown Virgin American yet, but I’m looking forward to it.
Meanwhile the big old guys that treat you like crap are begging for more government handouts and protection. These guys made $6 billion profits last year, but still they want us to cover over any rough spots for them (while they treat us like crap). This would be a great time to let the economic principle of “creative destruction” play out. Business failures are painful, but with every business failure is an opening in the market for a new more capable player to really do well.