Motorola and Verizon Update
posted in Technology |As Kat has pointed out the honeymoon with the Q is long over. I was in to the Verizon store for like the 4th time to get it fixed. A couple of months ago the phone locked up and this is my third replacement. To be honest I’m not sure if the issue is the Windows Mobile OS, the drivers that Motorola creates / their custom stuff, or bad hardware. But the latest phone was especially annoying- after about 30 minutes of being on it would lose its ability to send or receive calls. Try to place a call and it just locks up.
To Verizon’s credit, their service so far has been very good with one exception. The previous time I was in there the tech looked at the phone and decided I had an old version of the OS on it and told me to go home and update it. When I did the update it just told me I already have the latest version. But other than that every tech has been happy to exchange the phone right away. Its a bit slow- they have to do some messing around with their computer and transfer my contacts. I brought a magazine this time so I wouldn’t be stuck reading their lame promotional materials. But in the end they have been willing to replace them no question (except for that one guy) so I’m happy with the service level.
On another note- today is iDay. Many blogs have made fun of Verizon’s attempts to counter-market against the iPhone and AT&T. Mostly it is a lost cause, but I did notice the Verizon store was more crowded and staffed than I’ve ever seen it (and in the middle of the afternoon when its usually pretty dead). It has to sting for AT&T that just about every iPhone review metnions the lamest thing about the phone is their service.