23rd May 2007

2.8 down, 1.2 to go

My car is fixed.
My phone is fixed (2nd try for Verizon to get it right).
My MacBook is working. They still need to fix the top of the case, but I’ll give it a .8 since its working.
Airplane is still in the shop- should be done on Wednesday.

More thoughts on the Apple Store experience. I suspect the whole experience would be a bit of a different situation if my warranty had expired. I saw a guy in the store with an older iBook G4 with a dead 60gb hard drive and they were quoting him like $350 to replace it. This is a $60 part. But back to me- my warranty is still good. No hassles. I had read about some people having issues with Apple replacing their case when they had the same cracking as mine, but not even the slightest issue. EXACTLY how it should be for a premium product like this, yet not sufficiently common.

The replacement hard-drive for my MacBook was in. They partitioned it for me so it was all ready for my boot-camp install. And it was all updated with all the latest patches. None of that “I just bought a new PC from Dell so I get to run Windows Update for the next 2 hours” experience. Keep in mind that the Mac has 100% the same thing if you install the OS yourself, but in this situation Apple took care of it for me. The replacement top-case wasn’t there yet so it took them 30 minutes to figure out how to let me take the MacBook home even though only half of the repairs were done. But they figured it out and everything is good.

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