Technology- More laptop issues
After my last write-up on laptop issues I was still experiencing blue-screens, although fewer. A bit more experimentation
suggested it was probably the audio driver and I finally noticed that Dell had an updated driver. The new audio
driver appears to have fixed the blue screens for now.
Of course then today I do a bone-headed move and spill coffee on my keyboard. I run to get paper towels, pull the power
and disassemble the thing as much as possible. 30 minutes later I have the laptop back together but the keys
on the left side of the keyboard aren’t working. This is pretty frustrating since I did clean up the liquid pretty quickly
and I actually took the keys off and cleaned out any liquid and the contacts themselves appear to be under rubber so I don’t
get how they got as broken as they are.
Lucky for me I forked over an extra $110 for the complete-care coverage from Dell. This covers you pretty much no matter
what, even if you drop your laptop or spill liquids on it. For Dell this is probably a great upsell, and for me for a laptop
its a great peace-of-mind purchase. So I connected to the Dell tech-support chat and apparently a replacement keyboard
is on its way.
I’m a bit skeptical that it is all going to work out so nicely so stay tuned. All in all the online chat thing was
way nicer for me than a phone call and I didn’t get any run-around.
]]>
posted in Technology | 0 Comments